1. Shipping Overview

AI Base Technologies FZE provides delivery services for products purchased through AIBase.ae.

Our current primary shipping coverage includes the United Arab Emirates and GCC countries. Products may be fulfilled through our own inventory, logistics partners, warehouses, or approved international suppliers.

2. Shipping Charges

3. Order Processing Time

Orders are normally processed within 1–3 business days after successful payment and order confirmation.

Processing may take longer during promotional periods, holidays, supplier stock shortages, technical issues, or other circumstances outside our reasonable control.

4. Estimated Delivery Times

Important: Delivery periods are estimates and are not guaranteed delivery dates. Actual delivery times may vary depending on the destination, courier, customs, weather, public holidays, and other external factors.

5. Human Connection Product

The Human Connection educational product is a physical product sold through AI Base.

Depending on the product and campaign, the purchase may also provide access to a related digital name submission or registration process associated with MillionNamesHub.com.

6. Physical Product & Digital Registration

Shipping applies to the physical product. Any digital registration, name submission, or online participation associated with the qualifying purchase is handled separately through the relevant digital platform.

7. Tracking Information

Where tracking is available, customers may receive a tracking number or delivery update after the order has been dispatched.

Tracking information may take some time to become active after the shipment is handed to the courier.

8. Multiple Shipments

If an order contains multiple products, items may occasionally be shipped separately depending on stock location, supplier, warehouse, or logistics arrangements.

Customers may therefore receive multiple parcels or delivery updates for a single order.

9. International / Supplier Fulfillment

Some products may be fulfilled from warehouses or suppliers located outside the UAE.

In such cases, the shipping route, courier, tracking system, packaging, and estimated delivery time may differ from locally fulfilled orders.

10. Customs, Duties & Import Charges

GCC or international shipments may be subject to customs procedures, import requirements, duties, taxes, clearance fees, or other government charges.

Unless explicitly stated otherwise at checkout, such charges are not included in the standard shipping fee and may be payable by the customer where applicable.

11. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

• Full name
• Mobile number
• Building or villa information
• Street / area
• City / emirate
• Country
• Any relevant delivery instructions

AI Base is not responsible for delivery problems caused by incorrect, incomplete, or outdated information supplied by the customer.

12. Failed Delivery

If delivery cannot be completed because the customer is unavailable, provides an incorrect address, refuses delivery, or does not respond to the courier, additional delivery attempts or charges may apply.

13. Delayed Deliveries

Delivery may be delayed due to:

• Courier operational issues
• Customs clearance
• Weather conditions
• Public holidays
• Peak shopping periods
• Supplier or warehouse delays
• Incorrect address information
• Government or regulatory requirements
• Events outside our reasonable control

14. Damaged Packages

Customers should inspect the parcel when received.

If the package appears seriously damaged, customers should photograph the packaging and product and contact us as soon as reasonably possible.

Damage claims should preferably be reported within 48 hours of delivery.

15. Wrong or Missing Product

If a customer receives an incorrect product or an item is missing, please contact:

info@aibase.ae

Please include the order number and photographs of the received package and products where applicable.

16. Product Packaging

Packaging, labels, external boxes, inserts, manuals, or supplier packaging may vary depending on fulfillment location and manufacturing batch.

Such variations do not necessarily indicate that the product is counterfeit, defective, or incorrect.

17. Delivery to Remote Areas

Certain remote, restricted, military, industrial, island, or difficult-to- access locations may require additional delivery time or may not be supported by every courier service.

18. Shipping Fee Refunds

UAE orders are provided with free standard shipping.

GCC orders are charged a standard shipping fee of AED 35.

Where a refund is approved because of an error attributable to AI Base, the applicable shipping charge may also be considered for refund, subject to the circumstances and applicable law.

19. Cancellation After Dispatch

Once an order has been dispatched, cancellation may no longer be possible.

Customers should contact us as soon as possible if they wish to cancel an order.

For full cancellation and refund rules, please refer to our Refund & Cancellation Policy.

20. Contact for Shipping Issues

For delivery, tracking, damaged-package, missing-product, or shipping questions, contact:

21. Policy Updates

AI Base Technologies FZE may update this Shipping & Delivery Policy from time to time. The latest version will be published on the website with the applicable effective date.