REFUND POLICY UAE & GCC 🚚 UAE FREE SHIPPING 🌍 GCC AED 35

Refund & Cancellation Policy

Effective Date: 16 March 2026

Business Entity

Ai Base Technologies FZE
C1 Building, Ajman Free Zone
Ajman, United Arab Emirates
+971 545 61 0545

Service Coverage

United Arab Emirates (UAE)
GCC Countries: Saudi Arabia, Oman, Qatar, Bahrain, Kuwait

🚚 Shipping Policy:
UAE – FREE Shipping
GCC Countries – AED 35 Flat Shipping Fee

Support: info@aibase.ae

1. Order Cancellation

Orders can be cancelled within 12 hours of placing the order. Once the order is processed or shipped, cancellation requests cannot be accepted.

2. Refund Eligibility

Refunds are applicable only under the following conditions:

  • Product received is damaged or defective
  • Incorrect product delivered
  • Item significantly different from description

3. Non-Refundable Situations

  • Change of mind after order confirmation
  • Delay caused by courier or customs clearance
  • Minor variations in color, packaging, or design
  • Incorrect address provided by customer

4. Return Process

To request a return or refund, contact us within 48 hours of delivery with:

  • Order number
  • Photos or videos of the issue

Our team will review and provide further instructions.

5. Refund Processing

Approved refunds will be processed within 5–10 business days to the original payment method.

6. Shipping Charges

  • UAE customers receive Free Shipping
  • GCC customers are charged AED 35 shipping
  • Shipping fees are non-refundable unless the issue is due to our error

7. Return Shipping

In case of defective or incorrect items, we may cover return shipping. Otherwise, return shipping costs are the responsibility of the customer.

8. Order Refusal

If a customer refuses delivery without valid reason, shipping and handling charges may be deducted from any applicable refund.

9. Contact Us

Email: info@aibase.ae
Phone: +971 545 61 0545

UAE Consumer Protection Compliance

This website operates in compliance with the applicable laws and regulations of the United Arab Emirates, including Federal Decree-Law No. 15 of 2020 on Consumer Protection and its Executive Regulations.

  • Customers have the right to receive products that match the advertised description, quality, and specifications.
  • Clear pricing, product details, and policies are provided to ensure transparency.
  • Customers are entitled to request replacement, repair, or refund in case of defective or non-conforming products, subject to applicable conditions.
  • Personal data is handled in accordance with UAE data protection regulations.
  • No misleading or deceptive advertising practices are used.

In case of unresolved disputes, customers in the UAE may escalate complaints to the UAE Ministry of Economy – Consumer Protection Department.