1. Scope of This Policy

This Refund & Cancellation Policy applies to purchases made through AI Base, including qualifying educational products such as the Human Connection product.

Where a qualifying purchase includes a digital registration or recognition on MillionNamesHub.com, the provisions relating to that registration also apply.

2. Order Cancellation

Customers may request cancellation within 12 hours of placing an order.

Cancellation requests should be submitted to info@aibase.ae with the relevant order number.

Once an order has entered processing, customization, product registration, fulfillment, or shipping, cancellation may no longer be possible.

3. Human Connection Product

The Human Connection product is an interactive educational device designed to demonstrate human conductivity, touch interaction, teamwork, and basic electrical concepts.

Normal variations in product appearance, packaging, component arrangement, color, or manufacturing batch do not automatically constitute a defect.

4. MillionNamesHub Registration

Where a purchase-linked MillionNamesHub registration has been created, cancellation or refund of the underlying qualifying purchase may result in the associated registration being cancelled, suspended, modified, or removed.

A MillionNamesHub registration does not constitute ownership of property, securities, financial assets, cryptocurrency, or any other transferable asset.

5. Refund Eligibility

Subject to applicable consumer protection law, refunds may be available where:

• The product arrives damaged.
• The product is defective.
• The wrong product is delivered.
• The product is materially different from its advertised description.
• The order cannot be fulfilled by AI Base.

The specific remedy may be a replacement, repair, refund, or other appropriate resolution depending on the circumstances and applicable law.

6. Non-Refundable / Generally Excluded Situations

Subject to mandatory rights under applicable law, refunds will generally not be available for:

• Change of mind after the applicable cancellation period
• Minor color, packaging, or design variations
• Damage caused by misuse or improper handling
• Damage caused after delivery by the customer
• Incorrect shipping address supplied by the customer
• Customer refusal of delivery without a valid reason
• Courier or customs delays outside our reasonable control
• Failure to follow product instructions

7. Battery & Electronic Component Issues

The Human Connection product may contain batteries, LEDs, buzzers, switches, wiring, electronic components, or other low-voltage components.

Damage resulting from incorrect battery installation, battery leakage, modification of the circuit, unauthorized repair, water exposure, physical abuse, or misuse may not qualify as a manufacturing defect.

8. Return Request Period

Customers should contact us within 48 hours of delivery if a product arrives damaged, defective, or incorrect.

Earlier notification helps us investigate the issue with the courier, supplier, warehouse, or fulfillment partner.

Nothing in this section is intended to remove or restrict any mandatory consumer rights that apply under applicable law.

9. Return Request Requirements

Customers requesting a return or refund should provide:

• Order number
• Customer name
• Photographs of the product
• Video evidence where appropriate
• Description of the problem
• Photographs of damaged packaging where applicable

Our team may request additional information where necessary to evaluate the claim.

10. Inspection & Approval

Once a return request is received, AI Base may review the evidence and, where appropriate, request that the product be returned for inspection.

Refunds or replacements will only be confirmed after the relevant claim has been reviewed and approved.

11. Return Shipping

Where a product is confirmed to be defective, damaged before delivery, or incorrectly supplied by us, AI Base may cover reasonable return shipping costs or provide an alternative return arrangement.

Where a return is requested for a reason that is not attributable to AI Base, return shipping costs may be the responsibility of the customer, subject to applicable law.

12. Shipping Charges

13. Shipping Fee Refunds

UAE orders include free shipping and therefore have no standard shipping charge to refund.

For GCC orders, the standard shipping fee is AED 35.

Where the refund is caused by an error attributable to AI Base, the applicable shipping charge may also be refunded.

14. Refund Processing

Once a refund has been approved, we will initiate the refund to the original payment method where technically and operationally possible.

Refund processing generally takes 5–10 business days after approval.

The time required for the funds to appear in the customer's account may additionally depend on the payment provider or issuing bank.

15. Refund & MillionNamesHub Registration

16. Duplicate or Fraudulent Orders

We reserve the right to investigate duplicate, suspicious, fraudulent, unauthorized, or abusive transactions.

Where permitted by law, suspicious transactions may be cancelled or suspended pending verification.

17. Order Refusal

If a customer refuses delivery without a valid reason, any applicable shipping, return, customs, or handling charges may be deducted from an otherwise eligible refund, subject to applicable law.

18. International Orders & Customs

GCC and international deliveries may be subject to customs procedures, import requirements, taxes, duties, or other charges.

Delays resulting solely from customs authorities or government agencies are outside our reasonable control.

19. Exchanges & Replacements

Where appropriate, AI Base may offer a replacement instead of a monetary refund for a defective or damaged product.

The available remedy will depend on product availability, the nature of the defect, and applicable consumer protection requirements.

20. Policy Changes

AI Base may update this Refund & Cancellation Policy from time to time. The latest version will be published on the website with the applicable effective date.

21. Applicable Consumer Rights

Nothing in this Refund & Cancellation Policy is intended to exclude, restrict, or waive any mandatory consumer protection rights that cannot lawfully be excluded under applicable UAE or other applicable law.

22. Contact Us

Ai Base Technologies FZE
C1 Building, Ajman Free Zone
Ajman, United Arab Emirates

Email: info@aibase.ae
Phone: +971 545 61 0545

Product Platform: AIBase.ae

Digital Registration Platform: MillionNamesHub.com